Platform Return & Refund Policy and Service Guidelines - Royal Palace Thailand

[ {Thailand Royal Palace} Platform Return & Refund Policy and Service Guidelines ]

1. Seven-Day Inspection Period Restrictions:

General products (non-customized) enjoy a 7-day inspection period after receipt (Note: the inspection period is not a trial period).
Exclusions: Sacred Amulets that have been specifically blessed by the Master, exclusive Sacred Amulet types, or items with religious taboos once unsealed are considered customized products and are not eligible for the seven-day inspection period.

2. Return & Exchange Conditions:

Products must remain in brand-new condition with original packaging intact.
Unboxing video: To protect both parties, please ensure you record the entire unboxing process on video. Without video evidence, exchanges for shipping damage will not be processed.

3. Return Shipping: For returns not due to product defects, the buyer is responsible for round-trip shipping costs.

1. Booking Stage:

After payment, if the Master has not yet been scheduled and offerings have not been prepared, a full refund may be requested (subject to a 15% administrative processing fee deduction).

2. Preparation Stage:

If the Master scheduling has been completed and personalized ritual items have been purchased (such as effigies or candles engraved with names), 30% of the total amount may be refunded.

3. Execution Stage:

Once a ritual has commenced, a Love Spell has been activated, or the Master has begun preparing reports, no refund will be accepted for any reason. Religious services are considered “one-time services” and are deemed fulfilled once provided.

Subjective perception: The experience of religious and spiritual services is highly subjective. This platform does not use “whether real-world wishes have been fulfilled (e.g., successful reconciliation)” as a basis for refunds.
Assumption of risk: All Love Spells and rituals are supplementary in nature. Participants should exercise rational judgment. Payment signifies your recognition of the service value and voluntary acceptance of the outcome.

Downgrade & Termination: If a member’s privileges are terminated due to rule violations (such as harassing the Master, malicious public shaming, or business interference), payments already made will be handled according to the “Execution Stage” policy with no refund.
Dormant Points: After an account enters dormant status, if you wish to restore privileges, you must follow the procedures stipulated by the platform at that time. Expired gifts and Sacred Amulet collection rights will be considered forfeited.